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1. Do you take international orders?
Yes, we ship worldwide at no additional charge.
2. How are customs and import tax/duties handled?
AladdinsVapor sends products from Hong Kong (a free port), there is no sales
tax or duties imposed by the Hong Kong government. Customers do not have to pay
any sales tax or export duties when they purchase from AladdinsVapor.
Statistically, well less than 1% of all orders have ever got opened by the Customs in customers' home countries. If a package were to be checked by the customs office of the customer's country, customers have to cover for import duties, tariffs, and taxes.
Although the chance of packages assessed by the customs is small, AladdinsVapor encourages customers to check with their local customs office for potential import taxes, duties, and tariffs, prior to placing an order. In addition, some products may require special licenses or permits to import (such as high powered lasers). AladdinsVapor is not responsible for products confiscated by the customs in customers' countries
3. How come my tracking number doesn't work?
sends shipment notification and tracking numbers as soon as orders leave our
warehouse. Tracking numbers will likely not show any result
before carriers have a chance to do an initial scan to those packages.
For Speedpost Global Express and USPS packages, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days.
4. How long does it take for orders to get sent?
Items that are in stock are shipped in 2 to 3 business days
Items that are unavailable will be placed on back order, and the remainder of your order will be shipped as partial shipments. Please check our web site for the estimated time of arrival of back ordered items. Please note that these ETA dates are estimates and cannot be not guaranteed. You may cancel outstanding back orders for a refund at anytime.
Where possible, we will make every effort to alert customers of potential delays, or offer possible substitutions to the originally ordered item (such as batteries or memory cards with similar specifications). We send out these by personalized e-mail messages.
5. What countries do you ship to?
We ship to all* countries.
AladdinsVapor ships to addresses anywhere* in the world.
* except to China, Macau and Hong Kong, where we cannot ship due to policy reasons.
6. What happens if my country's customs rejected my package?
Since AladdinsVapor ships to over 100 countries in the world, it is your responsibility to obey your country's specific laws and customs regulations.
If an item is returned to AladdinsVapor because it is restricted by your country, AladdinsVapor refunds your order less actual shipping costs already incurred to ship your order. This amount is usually 20% of order total but can be higher or lower depending on the nature of product ordered. The rest is refunded to you in the way you originally paid your order for, or in the way of store credits, at your choice.
7. What is the declaration on shipping labels?
For orders shipped with Airmail Service, category of products ordered is used as customs declaration with a low value.
Unless otherwise requested by customers, AladdinsVapor DOES NOT include invoices and receipts inside packages.
Orders shipped to Norway, France, or Denmark are exceptions. AladdinsVapor is forced to print the paid order total on the declarations.
8. What should I do if something is missing from my order?
Please do not throw away anything, including the order's packaging and the packing list inside, and let us know so we can set things straight.
9. What are the available shipping methods?
Typical Delivery Time
Countries / Restrictions
Registered Airmail via Singapore Post
to 20 business
FREE for most orders $60
anywhere in the world